Steve Rac | Managing Director
Steve has worked in the EPOS and IT service industry for 20 years. He founded ARC in April 2000 and since then has built it up to the strong position that it occupies in today’s EPOS and IT services marketplace. ARC is built on a passion for service excellence, having the best staff available in the industry, a can-do approach at all times and ensuring that our customers are delighted with everything that we do for them. Steve believes that our true vendor independence and the portfolio of services that we provide are a winning formula and he is focused on growing the business through long term, mutually beneficial customer relationships.
Russel Warburton F.C.A | Financial Director
Russel qualified as a Chartered Accountant in 1973 and since then has spent the majority of his career in private practice advising owner managed businesses on a wide variety of issues including structure, finance, tax planning and general commercial trading. Russel has acted as Finance Director to ARC since it commenced trading. He is responsible for all financial aspects of the business including statutory and management accounts, cash flow and bank relationship, pensions, insurance and tax and general financial planning.
Christian Irwin | Customer Relationship Director
Christian has spent over 20 years in the EPOS and IT services industry and his role as Customer Relationship Director he is focused on looking after ARC’s key accounts and growing our existing customer base.
Eddie Walsh | General Manager – ARC Ireland
Eddie has over 20 years experience in the EPOS and IT Industry and heads up ARC Services Ireland where he is responsible for all aspects of the Irish business. ARC Ireland’s service portfolio mirrors that of the UK business and the interaction between both businesses is transparent to our customers. Having previously been a customer of ARC, Eddie brings invaluable insight from a customer perspective to our business.
John Mantell | Engineering Manager
John has worked in the EPOS and IT industry for over 20 years. His role as Engineer Manager focuses on the efficient management of our engineer teams for both incident and event management. John is also tasked with making sure that we deliver and over achieve on our agreed SLA’s with our customers.
Denise Davies | Office Manager
Denise is a seasoned EPOS and IT services professional with over 25 years’ experience in the industry. She joined ARC at its inception having expressed an interest in moving out of sales and into operational management and now heads up ARC’s central services office which delivers a wide range of task based functions including works scheduling, accounts, logistics, fleet management and general office administration which is paramount to the successful day to day running of the business.
Rob Young | Technical Services Manager
Rob has spent over 21 years in the EPOS and IT industry providing face to face technical support in-house and to our customers. He is responsible for the production and on-going updating of ARC’s technical knowledge base, in-house training, software builds and hot staging. He also manages large projects and rollouts ensuring that our customers are delighted with the service that we provide.