Service Desk

ARC’s multi-disciplined UK based service desk operates seven days a week and is accessible to our customers via phone, email and web-portal for the logging of incidents and events.

Our services range from simple call “Catch & Dispatch” to full first/second line resolution via remote assistance and, where required, engineer presence on-site.

We can communicate directly with your end user or with your own service desk team – your call!

Our industry leading service desk tool captures in-depth data on each ticket which enables us to produce detailed management information tailored to our customers’ individual requirements.

Our service desk is designed with scalability in mind which ensures that new business wins are able to be transitioned quickly and seamlessly.

Talk to us today about your service desk requirements.