ARC is completely vendor independent and we maintain EPOS and IT hardware, peripherals and infrastructure throughout some of the Europe’s largest and most widely distributed retail, food and beverage and hospitality estates. We pride ourselves in being able to support and maintain multi-vendor equipment, much of which is outside of warranty, enabling our customers to “sweat their assets” for longer. It goes without saying that we have extensive understanding of the EPOS environment and accordingly extensive expertise of managing the challenges that supporting these environments present.
The support and maintenance solutions that we provide are tailored to customer needs, not supplier preference. You can choose from a simple service voucher scheme through to a fully managed fixed outcome or incident based service. Our performance when measured against SLA is consistently high and is complemented by a full suite of management reports available as often as you require with the information that you need.
Talk to us today about how we can help you deliver service excellence within your business, irrespective of the size and diversity of your estate.