Privacy Policy

Our Privacy Policy

We take all reasonable care to prevent any unauthorised access to your personal information. “Personal information” in this Privacy Policy means information which identifies, or is capable of identifying, you as an individual.

By using our website, you indicate your agreement to this Privacy Policy. If you register for our services, we will ask you to accept this Privacy Policy. This Privacy Policy covers the provision of our services and our website only. It does not cover any third-party sites which you may access from our website or by using our services.

Collection of Personal Information

We do not collect any personal information from you when you browse our website unless you sign up for information or send us an enquiry.

If you actively engage in discussion with us or become a customer, we will ask you for personal information such as your name, address, telephone numbers and email address. We may also ask you for other information that would help us in proposing or fulfilling services for you.

How We Use Your Personal Information

If you are an ARC Services customer we may use your personal information to:

  • Communicate with you about the services we are providing
  • Issues invoices and collect payment from you
  • Keep you updated on the services we offer that we feel are relevant to you

We will not pass your personal data to third parties except as necessary to perform our services to you or as required by the processes of the law.

If you are not yet a customer but provide us with your personal information, we may use this to:

  • Communicate with you about potential services we can offer you
  • Contact or meet with you to discuss your requirements
  • Keep you updated on the services we offer that we feel are relevant to you

Sharing Personal Information

We do not share the information we collect with any third-party organisations other than that detailed above under How We Use Your Personal Information.

If we receive a Court Order requiring us to reveal your identity, we will do so.

If there is a change in the ownership of ARC Services Ltd or any of its assets, we may have to disclose personal information to the new owner.

Other Information We Collect

We also collect information from visitors to our website to help us improve our website and services. This information tells us, for instance, how many visitors there were to our website, when they visited, for how long and which areas of our website they went to. This information helps us to assess which parts of our website are popular or need improving.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your device. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Changes to our Privacy Policy

We may change our Privacy Policy from time to time. If you are a registered customer, we will notify you of the changed policy.

0870 066 5569
0870 066 5569