Onsite Support & Maintenance

We are more than just your ordinary ‘break-fix’ provider. We pride ourselves in being able to support and maintain a multi-vendor equipment inventory, much of which is outside of manufacturer warranty, enabling our customers to achieve maximum return on their hardware investment. Our longstanding knowledge of different IT and POS hardware has proven to be the backbone in our ever-growing success, with our Fast Fix – First Visit service delivery model never more justified.

We understand that no two customers are the same. That is why the support and maintenance solutions that we provide are tailored to your specific needs and you can choose what best suits your business; from a simple service voucher scheme through to a fully managed fixed outcome or incident based service. Whenever your stores are open and trading, we can be on site to assist and get you back up and running as quickly as possible.

We pride ourselves on our performance when measured against SLA, which is consistently extremely high and complemented by a full suite of management information reports available as often as you require with the specific information that you need to help you best manage your business.

Our team will always go the extra mile to provide unrivalled customer service by not only rectifying known problems, but including preventative maintenance measures, which avoid unnecessary future callouts.

Due to our nationwide coverage of experienced field engineering personnel, there is not a location we cannot get to, so irrespective of where your premises are, we will be there to support you.

Would you like to know more? Please talk to us today about how we can help you deliver service excellence within your business, irrespective of the size, location and diversity of your estate. Please call us on 0870 066 5569 or Contact Us and our team will be in touch.

SSP Food Travel Experts

ARC in Action

Working with ARC we have been able to implement services that have moved our user experience beyond where SLA’s are a talking point. Much of this stems from their completely innovative approach to service delivery in which they completely understand the drivers behind us delivering a great experience to our customers."Technology Director, SSP Group plc
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