Service Desk

Our multi-disciplined, UK based service desk operates seven days per week and is accessible to our customers via the telephone, email, and web-portal for the logging of incidents and events. All service desk personnel are ITIL accredited to provide the highest level of support to all of our customers.

We truly understand the impact that any IT failure can have on a business and the importance of getting your business back up and running as soon as possible, whatever the issue. Services range from simple ticket “catch & dispatch” to full first/second line resolution via remote assistance, monitoring tools and, where required, engineer presence on-site where a “hands & eyes” element is needed to assist the fix.

We can communicate directly with your end user or with your in-house service desk team, which is entirely your call. Whichever way we partner with you, you will receive a fully professional service desk team backed up by unrivalled technology to help keep your business going.

Our industry leading service desk tool enables our team to capture in-depth data on each ticket, enabling us to produce detailed management information packs that are tailored to our customers’ specific requirements. We can even provide access to live data in our portal for real-time information on your support calls, allowing complete visibility for each logged ticket.

Our service desk has been designed with scalability in mind, which ensures that new business wins are able to be onboarded quickly and easily, resulting in a smooth transition from other providers.

To find out more about how we can help with your IT and POS service desk needs, please call us on 0870 066 5569 or email ask@arcservices.co.uk and our team will be in touch.